UM Policies

Cancellation Policy top

 

The student has the right to cancel and obtain a refund of charges paid through attendance at the first class session, or the seventh day after enrollment, whichever is later.  After the end of the cancellation period, you also have the right to stop school at any time; and you have the right to receive a pro rata refund if you have completed 60 percent or less of the scheduled hours in the current payment period in your program through the last day of attendance.

To cancel the enrollment agreement or withdraw from the institution and obtain a refund, a written notice must be submitted to the Office of the Registrar: 12440 Firestone Blvd. Ste 210, Norwalk, CA 90650

For the students enrolled in distance education program, the student shall have the right to cancel the agreement and receive a full refund before the first lesson and materials are received. Cancellation is effective on the date written notice of cancellation is sent. If the institution sent the first lesson and materials before an effective cancellation notice was received, the institution shall make a refund within 30 days regardless if the student has returned all lessons and materials.

Student Cancel Policy

  • A student can cancel a course and obtain a refund of charges paid through attendance at the first class session, or the seventh day after enrollment, whichever is later.
  • The course is completely taken off the student’s transcript, with no record of ever registering for the course.
  • Your refund rights are described in the Refund Policy below. You will receive up to a 100% refund – (minus) the enrollment fees.

Confidentiality and Privacy Policy top

It is this institution’s intent to carefully follow the rules applicable under the Family Education Rights and Privacy Act. It is our intent to protect the privacy of a student’s financial, academic and other school records. We will not release such information to any individual without having first received the student’s written request to do so, or unless otherwise required by law.

 

Grading Policy top

Upon completion of the courses, students receive final grades. A final grade is a letter grade that carries with it a numerical value, as outlined below. These grades and their point values are used to calculate a student's grade-point average (GPA).

Grading Table:

Graduate Level

Letter Grade

Grade range

Grade Point

A

96-100

4.0

A-

90-95

3.7

B+

87-89

3.3

B

84-86

3.0

B-

80-83

2.7

C+

77-79

2.3

C

74-76

2.0

F

0-73

0.0


Diploma Level

 

Letter Grade

Grade range

Grade Point

A

90-100

4.0

B

80-89

3.0

C

70-79

2.0

D

60-69

1.0

F

0-59

0.0


Grade Point Average (GPA) Students' grade-point averages values are obtained by dividing the total grade points earned by the credits attempted. Graduate courses' graded (A= 4, A- =3.7, B+ =3.3, B =3, B- 2.7, C+ =2.3, C = 2) are used to determine credits attempted. Diploma courses' graded (A= 4.0, B =3.0, C =2.0, D =1.0) are used to determine credits attempted.

Cumulative Grade Point Average (CGPA) The Cumulative Grade Point Average is determined by (1) multiplying the grade value (See Grading Table) for each course completed at UM by the number of credits for the course to determine the quality grade points for each course; (2) adding all grade points earned; and (3) dividing this total by the total number of credits for all courses attempted.

Incomplete (I) Incomplete academic work for unforeseeable, emergency, and justifiable reasons within two (2) weeks of the end of the term may result in an “I” (Incomplete) grade. When faculty assigns an “I”, he/she shall specify in writing the requirements the student shall fulfill to complete the course as well as the reasons for granting an “I”. The faculty shall retain a copy of this statement in his/her grade records and provide copies to the Chief Academic Officer.

The Incomplete is not used in calculating a grade point average and no credits will be earned until a final grade is entered. A course with a grade of “I” must be completed within six (6) months or the “I” will be changed to an “F”. A student may not re-enroll in a course if he/she has an unresolved the Incomplete grade for that course.

To remove the “I” grade, the student must contact the faculty who taught the course or the CAO in the absence of the faculty, to complete the grade change process within the allowed time frame. A final grade will be assigned by the instructor or the CAO (in the absence of the faculty) when the work assigned has been completed and evaluated.

Withdrawal (W) A student withdrawing from a course after the end of the week nine will receive a W. Courses for which a W is received must be re-taken at a later time. The W will be reflected on the student’s permanent transcript. The W on a student’s transcript does not affect the GPA however, W courses are considered credits attempted when calculating SAP.

GRADE APPEAL

Instructor’s responsibility is to provide correct and careful evaluation of student performance and to determine a student’s grade for the coursework.

Course grade review will need support of evidence under the following grounds:

  • A final grade is a clerical incorrect record or computation error
  • Unfair conditions:
  • Standard different from those applied to other students in that coursework.
  • Make a substantial deviation from the instructor’s previous standard articulation outlined in the course syllabus.
  • The established classroom policies are not fairly applied to all enrolled students.

The policy excludes to cover assigned grades which is a result by academic dishonesty or misconduct, like plagiarism or cheating.

Proctored Examination

Students are required to take proctored exams in graduate courses throughout the program.

All students are required to select a proctor. This person will be approved by the university to proctor the examinations that students take during the proctored examination.

The proctor cannot be a relative of the student, and cannot be a student of University of Mansford. Some examples might include a college or university administrator or faculty member, a school superintendent or principal, a school or public librarian, ministry director, or a pastor.

Once students have found their own proctors who meet the above criteria, the students should request the proctor to fill out the application.

The proctor application form must be submitted at least two business days before the exam is to be taken.

The time and place for the examination will be arranged and administered by the proctor. The proctor must be present in the same location with the student during the entire time the examination is being taken.

The student must show a government issued ID to verify that the person taking the examination is indeed the same student who signed up to the proctor.

Populi Learning Management System will ask the proctor for contact information, including a mobile phone number at the beginning of the Examination. The LMS will send the proctor a check-in code via SMS/mobile text message. After the proctor entered it, the student can take the examination. After the student submits the examination, Populi will send the proctor a check-out code via SMS/mobile text message. The proctor must enter the code to verify that he or she monitors the student for the entire examination period and do not observe any cheating.

Please see instructions from Populi.

https://support.populiweb.com/hc/en-us/articles/223797667-Online-tests-getting-started#proctoring

Non-Discrimination Policy top

This institution is committed to providing equal opportunities to all applicants to programs. Therefore, no discrimination shall occur in any program or activity of this institution, including activities related to the solicitation of students or employees on the basis of race, color, religion, religious beliefs, national origin, sex, sexual orientation, marital status, pregnancy, age, disability, veteran’s status, or any other classification that precludes a person from consideration as an individual. In any case where a student makes the University aware of a disability, an individual academic plan can be developed to assist the student with mitigating any difficulties they may have with the learning environment based on their disability.

 

Refund Policy top

The student has the right to cancel the enrollment agreement and obtain a refund of charges paid through attendance at the first class session, or the seventh day after enrollment, whichever is later. In addition, the student may cancel, or withdraw from course after instruction has started and receive a pro rata refund for the unused portion of the tuition, if the student has completed 60% or less of the instruction.

The amount owed to the student equals the institutional charge for the instruction divided by the total number of weeks in the period of attendance multiplied by the number of weeks the student has not attended prior to withdrawal, less non-refundable fees not to exceed two hundred dollars ($200). All refunds will be paid within 30 days of cancellation or withdrawal. No refunds are due once the student has received 60% of the weeks of instruction in any given period of attendance.

 

Graduate Program US$500 per 3 unit course

 

Percentage Refunded

Total Refund

Week 1

100%

500

Week 2

87%

433

Week 3

80%

400

Week 4

73%

367

Week 5

67%

333

Week 6

60%

300

Week 7

53%

267

Week 8

47%

233

Week 9

40%

200

Week 10-15

0%

0


Sample Refund Calculation

Student Joe enrolls in our graduate program and after attending for 4 weeks out of the 15-week term he decides on a different education path.

Enrollment Fee (Non-Refundable): $100.00

Course tuition paid: $500.00

Weeks attended: 4 weeks

Tuition earned: $367

Tuition refund due to student: $367, less enrollment fee $100

 

 

Diploma Program US$200 per 3 unit course

 

Percentage Refunded

Total Refund

Week 1

100%

200

Week 2

87%

174

Week 3

80%

160

Week 4

73%

146

Week 5

67%

134

Week 6

60%

120

Week 7

53%

106

Week 8

47%

94

Week 9

40%

80

Week 10-15

0%

0

 

Sample Refund Calculation

Student Anna enrolls in our Diploma program and after attending for 4 weeks out of the 15-week term he decides on a different education path.

 

Enrollment Fee (Non-Refundable): $100.00

Course tuition paid: $200.00

Weeks attended: 4 weeks

Tuition earned: $146

Tuition refund due to student: $146, less enrollment fee $100

Any questions a student may have regarding this catalog that has not been satisfactorily answered by the institution may be directed to the Bureau for Private Postsecondary Education at 2535 Capital Oaks Dr., #400 Sacramento, CA 95833, P.O. Box 980818, West Sacramento, CA 95798, www.bppe.ca.gov.,

toll free telephone number (888) 370-7589 or by fax (916) 263-1897

Student Tuition Recovery Fund top

STRF Disclosure

#Effective January 1, 2015, the Student Tuition Recovery Fund (STRF) assessment rate will be zero ($0) per $1,000.

The State of California established the Student Tuition Recovery Fund (STRF) to relieve or mitigate economic loss suffered by a student in an educational program at a qualifying institution, who is or was a California resident while enrolled, or was enrolled in a residency program, if the student enrolled in the institution, prepaid tuition, and suffered an economic loss. Unless relieved of the obligation to do so, you must pay the state-imposed assessment for the STRF, or it must be paid on your behalf, if you are a student in an educational program, who is a California resident, or are enrolled in a residency program, and prepay all or part of your tuition.

You are not eligible for protection from the STRF and you are not required to pay the STRF assessment, if you are not a California resident, or are not enrolled in a residency program.

It is important that you keep copies of your enrollment agreement, financial aid documents, receipts, or any other information that documents the amount paid to the school. Questions regarding the STRF may be directed to the Bureau for Private Postsecondary Education, 2535 Capitol Oaks Drive, Suite 400, Sacramento, CA 95833, (916) 431-6959 or (888) 370-7589.

To be eligible for STRF, you must be a California resident or are enrolled in a residency program, prepaid tuition, paid or deemed to have paid the STRF assessment, and suffered an economic loss as a result of any of the following:

1. The institution, a location of the institution, or an educational program offered by the institution was closed or discontinued, and you did not choose to participate in a teach-out plan approved by the Bureau or did not complete a chosen teach-out plan approved by the Bureau.

2. You were enrolled at an institution or a location of the institution within the 120 day period before the closure of the institution or location of the institution, or were enrolled in an educational program within the 120 day period before the program was discontinued.

3. You were enrolled at an institution or a location of the institution more than 120 days before the closure of the institution or location of the institution, in an educational program offered by the institution as to which the Bureau determined there was a significant decline in the quality or value of the program more than 120 days before closure.

4. The institution has been ordered to pay a refund by the Bureau but has failed to do so.

5. The institution has failed to pay or reimburse loan proceeds under a federal student loan program as required by law, or has failed to pay or reimburse proceeds received by the institution in excess of tuition and other costs.

6. You have been awarded restitution, a refund, or other monetary award by an arbitrator or court, based on a violation of this chapter by an institution or representative of an institution, but have been unable to collect the award from the institution.

7. You sought legal counsel that resulted in the cancellation of one or more of your student loans and have an invoice for services rendered and evidence of the cancellation of the student loan or loans.

To qualify for STRF reimbursement, the application must be received within four (4) years from the date of the action or event that made the student eligible for recovery from STRF.

A student whose loan is revived by a loan holder or debt collector after a period of noncollection may, at any time, file a written application for recovery from STRF for the debt that would have otherwise been eligible for recovery. If it has been more than four (4) years since the action or event that made the student eligible, the student must have filed a written application for recovery within the original four (4) year period, unless the period has been extended by another act of law.

However, no claim can be paid to any student without a social security number or a taxpayer identification number.

Technology Requirements top

UM has adopted Populi as its Learning Management platform. It provides the framework within which UM educators may efficiently and effectively conduct their responsibilities.

Populi offers 24 hours a day, seven (7) days a week, including holidays. Students use Populi to access course materials, such as lecture notes, online discussions, chat, video steaming, and online library reading materials. Students interact with their faculty member and fellow students via email, chat and discussion board postings.

Students will be expected to have access to and use the hardware and software as required: 1.6 GHz processor or faster; current anti-virus application; 512Mb RAM or greater; 100 GB hard drive or larger; high speed internet connection, monitor and Video Card with 1024x768 pi or greater resolution; sound card with speakers; CD-ROM; printer, Microsoft Internet Explorer version 10.0 or later; Adobe Reader; and Microsoft Office 2007 or greater.

For new students, who are not familiar with distance learning, UM provides an online orientation class, which includes a website tutorial.

 

Transfer Credit Policies and Disclosures top

NOTICE CONCERNING TRANSFERABILITY OF CREDITS AND CREDENTIALS EARNED AT OUR INSTITUTION

“The transferability of credits you earn at University of Mansford is at the complete discretion of an institution to which you may seek to transfer. Acceptance of the degree or diploma you earn in the educational program is also at the complete discretion of the institution to which you may seek to transfer. If the degree or diploma that you earn at this institution are not accepted at the institution to which you seek to transfer, you may be required to repeat some or all of your coursework at that institution. For this reason you should make certain that your attendance at this institution will meet your educational goals. This may include contacting an institution to which you may seek to transfer after attending University of Mansford to determine if your degree or diploma will transfer.”

University of Mansford has not entered into an articulation or transfer agreement with any other college or university and does not grant credit for satisfactory completion of CLEP or other comparable challenge or achievement examinations, credit for experiential learning or non-degree program.

Graduate Credit transfer will be evaluated by Qualified Subject Faculty based on the following criteria:

  • Provide official graduate transcript records (part of the admission process).
  • Indicate the petitioned courses for credit transfer on the Transfer Credit Form.
  • A maximum of 6 semester credit hours may be transferred to University of Mansford.
  • The courses are completed at State approved, accredited by an accrediting association recognized by the U. S. Department of Education.
  • The courses are earned a grade of “B” or better.
  • The content and level of the courses are fundamentally equivalent to the courses offered at the University of Mansford.

Subsequent to an academic review of the credit transfer petition, the applicant will be notified in writing of those courses for which transfer credit has been granted, if any. All acceptable transfer credits will be recorded on the student’s transcript as TC. Transfer credits will not be counted in the student's cumulative grade point average (CGPA) but will apply to the total credits needed to graduate.

Credits from foreign institutions will require evaluation report with the grade equivalence (GPA) in the U.S. format and certification from a 3rd party evaluation agency. Please refer to http://naces.org/ to select an evaluation service. The approved evaluation services listed at www.naces.org are not related to the University and any fees for the evaluation service will be the responsibility of the student.

No credits transfer for non-degree program