UM Policies

Cancel or Withdraw & Refund Policy top

Students have the right to cancel and obtain a refund of monies paid through the first week of instruction or seven (7) calendar days after enrollment, whichever is later. Students  have the right to a full refund if the student cancels this agreement by submitting written notice via email or mail prior to close of business on Monday of the second week of the session. The written notice should clearly state the student’s name, student ID, and reason for the cancellation. Once the refund has been approved, a refund check will be mailed to the student’s address on record. Students will receive the refund within 30 days of cancellation. The course is removed from the student’s transcript; the resulting transcript will not reflect course registration.

In addition, students may withdraw from a course before the end of Week 9 by submitting a written notice via email or mail and receive a pro-rated tuition refund. Non-tuition fees are non-refundable. Refer to Sample Refund Calculation below for more details. If a student withdraws from a course after the end of Week 9, the student’s transcription will reflect an “F” and will not receive a refund of any monies paid to the University.

Sample Refund Calculation – Graduate Program

Example: Joe withdraws from the Master of Science in Business Administration program during week 4 of the 15 week term. The refund would be $365 based on the pro-rated formula:

Enrollment Fee (Non-Refundable): $100.00

Course tuition paid: $500.00

Weeks attended: 4 weeks

Tuition refund due to student: $365

 

Graduate Program

 

 

US $500 per 3-unit course

Percentage Refunded

Total Refund

Week 1

100%

$500

Week 2

87%

$435

Week 3

80%

$400

Week 4

73%

$365

Week 5

67%

$335

Week 6

60%

$300

Week 7

53%

$265

Week 8

47%

$235

Week 9

40%

$200

Week 10-15

0%

$0

 

Sample Refund Calculation – Diploma Program

Example: Anna withdraws from the Advanced Diploma in Business Management program during week 4 of the 15 week term. The refund would be $146 based on the pro-rated formula:

Enrollment Fee (Non-Refundable): $100.00

Course tuition paid: $200.00

Weeks attended: 4 weeks

Tuition refund due to student: $146

Diploma Program

 

 

US $200 per 3-unit course

Percentage Refunded

Total Refund

Week 1

100%

$200

Week 2

87%

$174

Week 3

80%

$160

Week 4

73%

$146

Week 5

67%

$134

Week 6

60%

$120

Week 7

53%

$106

Week 8

47%

$94

Week 9

40%

$80

Week 10-15

0%

$0

 

Confidentiality and Privacy Policy top

It is this institution’s intent to carefully follow the rules applicable under the Family Education Rights and Privacy Act. It is our intent to protect the privacy of a student’s financial, academic and other school records. We will not release such information to any individual without having first received the student’s written request to do so, or unless otherwise required by law.

 

Grading Policy top

Grading Policies

Upon completion of the courses, students receive final grades. A final grade is a letter grade that carries with it a numerical value, as outlined below. These grades and their point values are used to calculate a student's grade-point average (GPA).

Grading Table:

Graduate Level

Letter Grade

Grade range

Grade Point

A

96-100

4.0

A-

90-95

3.7

B+

87-89

3.3

B

84-86

3.0

B-

80-83

2.7

C+

77-79

2.3

C

74-76

2.0

F

0-73

0.0


Diploma Level

Letter Grade

Grade range

Grade Point

A

90-100

4.0

B

80-89

3.0

C

70-79

2.0

D

60-69

1.0

F

0-59

0.0


Grade Point Average (GPA) Students' grade-point averages values are obtained by dividing the total grade points earned by the credits attempted. Graduate courses' graded (A= 4, A- =3.7, B+ =3.3, B =3, B- 2.7, C+ =2.3, C = 2) are used to determine credits attempted. Diploma courses' graded (A= 4.0, B =3.0, C =2.0, D =1.0) are used to determine credits attempted.

Cumulative Grade Point Average (CGPA) The Cumulative Grade Point Average is determined by (1) multiplying the grade value (See Grading Table) for each course completed at UM by the number of credits for the course to determine the quality grade points for each course; (2) adding all grade points earned; and (3) dividing this total by the total number of credits for all courses attempted.

Incomplete (I) Incomplete academic work for unforeseeable, emergency, and justifiable reasons within two (2) weeks of the end of the term may result in an “I” (Incomplete) grade. When faculty assigns an “I”, he/she shall specify in writing the requirements the student shall fulfill to complete the course as well as the reasons for granting an “I”. The faculty shall retain a copy of this statement in his/her grade records and provide copies to the Chief Academic Officer.

The Incomplete is not used in calculating a grade point average and no credits will be earned until a final grade is entered. A course with a grade of “I” must be completed within six (6) months or the “I” will be changed to an “F”. A student may not re-enroll in a course if he/she has an unresolved the Incomplete grade for that course.

To remove the “I” grade, the student must contact the faculty who taught the course or the CAO in the absence of the faculty, to complete the grade change process within the allowed time frame. A final grade will be assigned by the instructor or the CAO (in the absence of the faculty) when the work assigned has been completed and evaluated.

Withdrawal (W) A student withdrawing from a course after the end of the week nine will receive a W. Courses for which a W is received must be re-taken at a later time. The W will be reflected on the student’s permanent transcript. The W on a student’s transcript does not affect the GPA however, W courses are considered credits attempted when calculating SAP.

Academic Integrity

Any work requiring research must adhere to APA 6th Edition guidelines to sourcing material. Failure to properly acknowledge sources is considered plagiarism. University of Mansford enforces a strict policy of academic integrity. Failure to comply with University guidelines may result in sanctions by the University, including dismissal from the University or failure of the course.

Grade Appeal

It is the instructor’s responsibility to provide correct and careful evaluation of student performance and to determine a student’s grade for the coursework.

Please review the University’s Student Complaint Policy.  A requested course grade review will need support of evidence based on the following:

  • A final grade is a clerical incorrect record or computation error
  • Unfair conditions:
    • Standard different from those applied to other students in that coursework.
    • Make a substantial deviation from the instructor’s previous standard articulation outlined in the course syllabus.
    • The established classroom policies are not fairly applied to all enrolled students.

Participation

Participation in courses is paramount to your success. Lack of submission of assignments, not participating in discussions, and not completing any assigned additional tasks (quizzes, exams) constitutes non-participation.

Please note the following concerning course participation:

  • Assignments must be submitted on or before the due date. Deadlines will be specified by the instructor.
  • Non-participation for three weeks (consecutive or non-consecutive) will result in a failing grade.
  • All students are required to inform the instructor in advance of any anticipated absences that may result in non-participation.

Proctored Examination

Students are required to take proctored exams in graduate courses throughout the program.

All students are required to select a proctor. This person will be approved by the university to proctor the examinations that students take during the proctored examination.

The proctor cannot be a relative of the student, and cannot be a student of University of Mansford. Some examples might include a college or university administrator or faculty member, a school superintendent or principal, a school or public librarian, ministry director, or a pastor.

Once students have found their own proctors who meet the above criteria, the students should request the proctor to fill out the application.

The proctor application form must be submitted at least two business days before the exam is to be taken.

The time and place for the examination will be arranged and administered by the proctor. The proctor must be present in the same location with the student during the entire time the examination is being taken.

The student must show a government issued ID to verify that the person taking the examination is indeed the same student who signed up to the proctor.

Populi Learning Management System will ask the proctor for contact information, including a mobile phone number at the beginning of the Examination. The LMS will send the proctor a check-in code via SMS/mobile text message. After the proctor entered it, the student can take the examination. After the student submits the examination, Populi will send the proctor a check-out code via SMS/mobile text message. The proctor must enter the code to verify that he or she monitors the student for the entire examination period and do not observe any cheating.

Please see instructions from Populi.

https://support.populiweb.com/hc/en-us/articles/223797667-Online-tests-getting-started#proctoring.

 

Non-Discrimination Policy top

This institution is committed to providing equal opportunities to all applicants to programs. Therefore, no discrimination shall occur in any program or activity of this institution, including activities related to the solicitation of students or employees on the basis of race, color, religion, religious beliefs, national origin, sex, sexual orientation, marital status, pregnancy, age, disability, veteran’s status, or any other classification that precludes a person from consideration as an individual. In any case where a student makes the University aware of a disability, an individual academic plan can be developed to assist the student with mitigating any difficulties they may have with the learning environment based on their disability.

 

Student Tuition Recovery Fund top

The State of California established the Student Tuition Recovery Fund (STRF) to relieve or mitigate economic loss suffered by a student in an educational program at a qualifying institution, who is or was a California resident while enrolled, or was enrolled in a residency program, if the student enrolled in the institution, prepaid tuition, and suffered an economic loss. Unless relieved of the obligation to do so, you must pay the state-imposed assessment for the STRF, or it must be paid on your behalf, if you are a student in an educational program, who is a California resident, or are enrolled in a residency program, and prepay all or part of your tuition. You are not eligible for protection from the STRF and you are not required to pay the STRF assessment, if you are not a California resident, or are not enrolled in a residency program.

Student Code of Conduct top

Students are expected to behave professionally and respectfully at all times. Students are subject to dismissal for any inappropriate or unethical conduct or for any act of academic dishonesty. The University reserves the right to exercise student dismissal for reasons including but not limited to:

  • Disobedient or disrespectful behavior to other students and/or University faculty and staff.
  • Not completing course work on their own unless otherwise directed by their instructors; 
  • Not properly citing all referenced works used to complete assignments; 
  • Being untruthful or misrepresenting the truth while communicating with other students and/or University faculty and staff.
  • Not abiding the University of Mansford’s policies as identified in the University’s Academic Catalog, Enrollment Agreement and/or website.
  • Attempted hacking of course material and systems.

A breach of the above-referenced actions may result in immediate dismissal or other disciplinary action determined appropriate. Should a student disagree with the University’s disciplinary action, the student may file a complaint in accordance with Student Compliant Policy.  

 

 

Student Complaint Policy top

The Student Complaint Policy is available to any student who is unsatisfied with aspects of their experience with University of Mansford.

  • Difficulties with program structure, schedules or other program-related issues, students should discuss with the appropriate faculty member(s). 
  • If unresolved, students should contact the Chief Student Services Officer (CSSO). The CSSO will review and provide possible resolution within seven (7) days.

A student or any member of the public may file a complaint with the Bureau for Private Postsecondary Education by calling (888) 370-7589 toll-free or by completing a complaint form, which can be obtained on the Bureau's web site www.bppe.ca.gov.

 

Technology Requirements top

Populi Management System (PMS) operates 24 hours a day, seven (7) days a week, including holidays. Students use PMS to access course materials including lecture notes, online discussions, chat, video steaming, and online library reading materials. Students interact with faculty members and fellow students via email, chat and discussion board postings.

Students are required to provide/have access to specific computer hardware and software: 1.6 GHz processor or faster; current anti-virus application; 512Mb RAM or greater; 100 GB hard drive or larger; high speed internet connection; monitor; Video Card with 1024x768 pi or greater resolution; sound card with speakers; CD-ROM; printer, Microsoft Internet Explorer version 10.0 or later; Adobe Reader; and Microsoft Office 2007 or greater.

 

 

Transfer Credit Policies and Disclosures top

 

The transferability of credits awarded by the University of Mansford is at the discretion of the institution being petitioned by the student(s). Acceptance of the degree or diploma earned is at the discretion of the institution being petitioned by the student(s).  If the University’s degree or diploma is not accepted by the institution being petitioned by student(s), the student(s) may be required to complete additional coursework which may repeat previously completed coursework.  It is the responsibility of prospective students and enrolled students to ascertain the transferability of coursework completed at the University of Mansford.

University of Mansford has not entered into an articulation or transfer agreement with any other institution and does not award credit for satisfactory completion of CLEP or other comparable challenge or achievement examinations, credit for experiential learning, credit for academic programs.